21 okbajee's Privacy Policy
Your personal information is our highest priority. This policy explains in detail how 21 okbajee collects your information, what it is used for, and how it is kept secure.
This Privacy Policy ("Policy") applies to all members who use the 21 okbajee platform. This Policy operates alongside our Terms and Conditions as an inseparable document. By registering on or continuing to use the platform, you are considered to have accepted all provisions of this Policy.
We believe transparency is essential to earning user trust. We therefore commit that your personal information will never be sold or transferred to any unauthorised third party.
What Information We Collect
The following types of information may be collected when you create an account or use services on 21 okbajee.
1.1 Information You Provide Directly
We store the information you give us at the time of registration:
- Full name and username
- Mobile number and email address
- Date of birth (for age verification — 21+ requirement)
- Password (stored in encrypted form)
- Identity verification documents (required for the KYC process if applicable)
1.2 Automatically Collected Information
The following information is recorded automatically while you use the platform:
- Device type, operating system, and browser information
- IP address and network connection details
- Cookies and session identifiers
- Time spent on the platform and page visit history
- Login and logout timestamps
1.3 Transaction-Related Information
Information associated with financial activity:
- Deposit and withdrawal history
- Transaction references via bKash, Nagad, and Rocket
- Bonus claims and wagering activity
- Account balance change logs
1.4 Communication-Related Information
Information stored when you contact us:
- Live chat message history
- Email content and attachments
- Details of complaints and requests
- Date and time of responses
How Collected Information Is Used
21 okbajee uses collected information only for lawful and specific purposes. Your information is not used for any purpose other than those listed below.
2.1 Account Management and Identity Verification
Personal information is needed to keep your account active, ensure secure login, and complete age verification (21+ requirement). Your mobile number is also used for OTP verification and password recovery.
2.2 Processing Financial Transactions
Transaction-related information is essential for processing deposits and withdrawals via bKash, Nagad, and Rocket. Withdrawals are generally completed within 10 to 45 minutes, and a record of every transaction is kept in your account.
2.3 Providing Customer Support
Communication history is stored to provide support in Bengali and English via live chat and email, 24 hours a day, 7 days a week. This allows us to resolve your issues quickly and effectively.
2.4 Security and Fraud Prevention
IP addresses, device information, and login patterns are analysed to detect and prevent unauthorised account access, fraudulent transactions, and the creation of multiple accounts.
2.5 Service Improvement and Personalisation
Your gaming preferences and usage patterns are analysed to improve the platform experience. This information is used purely for statistical purposes and is not used to identify any specific individual.
2.6 Ensuring Responsible Gaming
As part of our Responsible Gaming policy, playing time and financial activity are monitored so that we can identify in time whether any member is moving towards risky behaviour and provide support if needed.
Cookie Policy
Cookies are small text files stored in your browser. 21 okbajee uses various types of cookies to keep the platform running smoothly.
Essential Cookies
These cookies are essential for the platform's core functions, such as maintaining sessions, storing login status, and ensuring security. They cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, screen settings, and personalised experience. Without them, you would need to change settings each time.
Analytical Cookies
These help improve the platform by collecting information on which pages are used most and where users encounter problems. This information is completely anonymous.
Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, some platform features may become limited as a result.
Information Sharing with Third Parties
21 okbajee does not sell your personal information to any third party. However, limited information may be shared in specific circumstances.
4.1 Service Provider Partners
Limited information may be shared with selected technology partners for transaction processing (bKash, Nagad, Rocket), game operations, and technology infrastructure maintenance. These partners operate under strict confidentiality agreements.
4.2 Legal Obligations
We are legally required to provide relevant information in response to court orders or lawful requests from law enforcement agencies. In such cases, only the relevant information is supplied.
4.3 Fraud Prevention Agencies
Limited information may be exchanged with specialist agencies for anti-money laundering (AML) and fraud detection purposes. This is done in the interest of all users' financial security.
4.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. Even in such cases, the provisions of this Privacy Policy will remain in force and users will be notified in advance.
Data Security Methods
21 okbajee follows industry-standard technology and processes to keep your information secure.
SSL Encryption
All data transfers are encrypted using 256-bit SSL technology so that third parties cannot read the information.
Secure Servers
Data is stored in secure data centres where unauthorised physical access is strictly prohibited.
Restricted Access
Only authorised staff can access user information, and a record of every access is maintained.
Encrypted Passwords
Passwords are never stored in plain form — they are kept only in hashed form, so no one can read them.
Regular Audits
System security is audited regularly and any potential vulnerabilities are addressed promptly.
OTP verification
For sensitive actions, an OTP is sent to your mobile so that only you can control your account.
While we ensure the highest level of technical protection, no digital system is completely risk-free. You are therefore encouraged to use a strong password and not share your login details with anyone.
Your Rights Regarding Your Information
Every registered member of 21 okbajee has the following rights concerning their personal information.
Right to Access
You may request to know what information we hold about you.
Right to Correction
You may request assistance to correct inaccurate or incomplete information.
Right to Deletion
Upon account closure, information is deleted beyond what must be retained under legal obligations.
Right to Data Portability
You may request a copy of your information in a structured format.
Right to Object to Processing
You may object to marketing communications and certain types of processing.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily suspended.
To exercise any of the above rights or to make any information-related request, please contact our support team. We are available 24/7 via live chat and email in Bengali and English. All requests are generally answered within working days.
Data Retention Period
21 okbajee retains your information only for as long as necessary.
7.1 Information for Active Accounts
All information is retained for as long as your account remains active. During this period, information is used to provide services.
7.2 After Account Closure
Even after an account is closed, records of financial transactions may be kept for a specified period in accordance with legal obligations. Once that period has passed, information is securely deleted or fully anonymised.
7.3 Marketing Communications
If you no longer wish to receive promotional communications, you can let us know at any time and we will act on that promptly.
Protection of Minors' Information
All services on 21 okbajee are intended solely for individuals aged 21 and over. We do not knowingly collect any information from anyone under the age of 21.
Providing a date of birth for age verification is mandatory at the time of registration. If anyone under the age of 21 has registered for any reason, we close the account as soon as it is identified and delete the associated information.
If parents believe their minor child is using the platform, please contact our support team immediately. We will take action without delay.
To learn more about responsible gaming, read our Responsible Gaming Guidelines.
Changes to the Privacy Policy
21 okbajee reserves the right to amend this privacy policy as needed. Any changes will be communicated in the following ways:
- The "Last Updated" date on this page will be changed.
- For important changes, a notification will be sent to your registered email address.
- Continuing to use the platform after changes have been made will be taken as your acceptance of the new policy.
- Previous versions of the policy are available upon request.
For more information about this privacy policy or if you have any questions, you can visit our Frequently Asked Questions (FAQ) section or contact our support team directly.
Privacy Contact
For any questions, complaints, or requests related to the privacy policy, contact us through the following:
Live Chat
Direct chat support in Bengali and English is available 24 hours a day, 7 days a week. The fastest way to submit data-related requests.
For detailed information requests or formal complaints, contact us by email:
To learn more about 21 okbajee, visit our About Us page.
Related Important Pages
Visit the pages below for more information related to this policy.